Spa Etiquette

To avoid disappointment, booking your treatments in advance is essential. A credit card number is required to secure your booking.

We have both male and female professional therapists available. If you have a preference, please let us know when making your reservation.

Please check-in at Spa reception at least 20 minutes before your scheduled appointment, ensuring adequate times for you to prepare for your treatment.  Please understand that if you arrive late, your treatment time may be reduced accordingly.

If you need to change or cancel your booking, please let us know at least 8 business hours before your appointment time.  Otherwise, a cancellation fee of 50% of the treatment value will apply.  On public holidays a cancellation fee of 100% applies.  Confirmation of an appointment is acknowledgement of this policy.

Some guests choose to undress completely for body treatments, while others prefer to wear underwear.  Our advise... choose what makes you feel most comfortable. During body treatments, we drape your body with warm towels, only exposing the specific area undergoing treatment. Please wear swim wear when using our communal bathing facilities.

Please leave your valuables in your Chalet's safe-deposit.  We cannot take responsibility for valuables brought to the spa or left in the change room lockers.

The Onsen Retreat and Spa is a welcome sanctuary for men to take time out with relaxing massages and treatments that de-stress, renew and restore vitality. While men can enjoy all treatments on our menu, we do offer a range especially for men.